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HOW DO I...
MAKE AN APPOINTMENT?
Appointments may be made by telephoning 01322 223960 or by calling
at the surgery. Routine appointments may be made in advance (maximum
one month), which will enable us to offer you an appointment at a time
more suitable to your requirements. If you cannot keep an appointment,
please inform us as soon as possible at this will assist in over-subscribed
situations.
Same-day Appointments
If you feel you have a problem which cannot wait until the next routine appointment, an appointment can be
made for you with the duty doctor.
Emergency Appointments
If you need to see a doctor in an emergency and there are no appointments left, an appointment can be made
at the end of the morning and evening surgeries, but we cannot guarantee which doctor you will see.
Depending on demand, sometimes it may be necessary to wait. These are for emergencies only! Routine matters will not be dealt with.
Telephone Advice
If you require to speak to a doctor or nurse on the telephone, you may leave a message with reception, and
the doctor or nurse will ring you back. Unless urgent, most calls will be after the morning surgery. For
non-urgent queries for the doctor please try to ring the surgery from Monday to Thursday only.
Severe Emergencies
If you are confronted by a serious problem such as acute chest pain or severe bleeding call an
ambulance (tel: 999) before calling the surgery.
HOW DO I...
OBTAIN A HOME VISIT?
Patients
are asked to telephone our emergency telephone number before 10.00am if
a visit is required that day. Please only ask your doctor to call if the
patient is genuinely too ill to come to the surgery. Emergency visits
only will be arranged after that time.
Please give the receptionist as much information as possible to enable the doctor to prioritise the
house calls. Remember several patients can be seen in the time it takes
to do one visit.
HOW DO I...
OBTAIN TEST RESULTS?
You are requested to telephone the surgery after 2.00pm. This gives
the doctor time to assess the results that they have received during the
morning. Reception may give you the result or ask you to make an appointment
with the doctor. It is practice policy to give results to the patient
personally or, if in the case of a child, to the parents only.
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