Appointments

Appointments may be made by telephoning 01322 228032/223960 or by calling at the surgery. Routine appointments may be made in advance (maximum one month), which will enable us to offer you an appointment at a time more suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations.

Walk in Surgery

We hold a walk in surgery on Monday mornings between 8.30 and 10.30.  Patients using this service will be seen by the next available Doctor if they arrive before 10.30 a.m. 

Same-day Appointments

If you feel you have a problem which cannot wait until the next routine appointment, an appointment can be made for you with the duty doctor.

Emergency Appointments

If you need to see a doctor in an emergency and there are no appointments left, an appointment can be made at the end of the morning and evening surgeries, but we cannot guarantee which doctor you will see. Depending on demand, sometimes it may be necessary to wait. These are for emergencies only and routine matters will not be dealt with.

Telephone Advice

If you require to speak to a doctor or nurse on the telephone, you may leave a message with reception, and the doctor or nurse will ring you back. Unless urgent, most calls will be after the morning surgery. For non-urgent queries for the doctor please try to ring the surgery from Monday to Thursday only.

Severe Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding call an ambulance (tel: 999) before calling the surgery.

Saturday Mornings

To comply with Government guidelines, the practice is open most Saturday mornings from 7.45am until 12 noon. These appointments are pre-booked appointments which can be booked two weeks in advance. Patients arriving more than 10 minutes late will be asked to rebook.   The receptionist on duty will be able to give out prescriptions, but will be unable to arrange for any corrections or urgent prescriptions and you will be asked to call back when the surgery is open. If you do not have an appointment you will be turned away and advised to telephone South East Health Limited.

Emergencies will still be dealt with by South East Health Limited on 03000 242424 .

Home Visits

Patients are asked to telephone our emergency telephone number before 10.00am if a visit is required that day. Please only ask your doctor to call if the patient is genuinely too ill to come to the surgery. Emergency visits only will be arranged after that time.

Please give the receptionist as much information as possible to enable the doctor to prioritise the house calls. Remember several patients can be seen in the time it takes to do one visit.